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    Performance Evaluation Of Skill-Based Routing In An Inbound Call Center Using Stochastic Petri Nets 

    Mazumdar, Chandra Sen (2009-05-28)
    Call centers have become a preferred and prevalent means for companies to communicate with their customers. As a consequence of this, the call center industry has seen a huge growth in both volume and scope in the last ...

    Seat Allocation And Pricing in a Duopoly in The Airline Industry 

    Mazumdar, Chandra Sen (2017-10-18)
    Revenue Management (RM) is the practice of managing perishable assets by control-ling their availability and/or prices with an objective to maximize the total revenue. Seat inventory allocation falls in the purview of ...

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    Mazumdar, Chandra Sen (2)
    SubjectManagement (2)Airline Duopoly (1)Airline Industry (1)Airline Revenue Management (1)Airlines (1)Airlines Price (1)Airlines Rates (1)Airport Passenger Overflow Management (1)Call Center - Routing (1)Call Center Models (1)... View MoreDate Issued2009 (1)2017 (1)Has File(s)Yes (2)

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