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Performance Evaluation Of Skill-Based Routing In An Inbound Call Center Using Stochastic Petri Nets
Call centers have become a preferred and prevalent means for companies to communicate with their customers. As a consequence of this, the call center industry has seen a huge growth in both volume and scope in the last ...
Seat Allocation And Pricing in a Duopoly in The Airline Industry
Revenue Management (RM) is the practice of managing perishable assets by control-ling their availability and/or prices with an objective to maximize the total revenue. Seat inventory allocation falls in the purview of ...