Browsing Department of Management Studies (MS) by Subject "Customer Satisfaction"
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Developing an Analytical Model to Predict Customer Churn for Customer Satisfaction (CS) and Customer Loyalty (CL) with respect to Automobile After Sales Service Centres (AASSC)
Customer Satisfaction has always been a key to success for any automobile after sales service centre (AASSC). To retain customer satisfaction (CS) and customer loyalty (CL), it is crucial for any AASSC to track the important ... -
Identification Of Key Factors Of User Satisfaction For Banking Software Products And Development Of An Importance-Performance Map
(Indian Institute of Science, 2006-02-21)The Indian IT industry has grown at an impressive rate during the last decade. India's own competitive advantage in the software business is well known: cost-effectiveness, world-class quality, high reliability, and rapid ...